Refunds
Last updated: 18 July 2026
How refunds work for HrCleo Marketing purchases. This policy is the same across every GemXcal product.
Can I get a refund?
Yes — you can request a refund within 30 days of your purchase. Email us your request with a short reason and any supporting proof (e.g. a screenshot). We review every request individually — we don't auto-approve or auto-reject.
How fast will you reply?
We respond within 1–3 business days of receiving your request. If your case needs a fuller review, the full assessment is completed within 30 days of your request (usually much sooner).
How much is refunded?
Refunds are pro-rated — we refund what you paid minus what you've already used (for example, posts already generated or video credits already rendered). This keeps it fair for everyone.
How is the money returned?
To your original payment card, via our payment processor (Stripe), once your refund is approved. Depending on your bank/card network, it can take up to ~30 days to appear on your statement — this is normal.
What do you need from me?
A brief reason for the refund and, where relevant, proof of the issue. This lets us assess fairly and process faster.
Refund vs. bank dispute (chargeback)?
Please contact us first — a refund with us is faster and simpler than raising a dispute with your bank.