Refunds

Do paid plans have a free trial?

Yes. Every paid plan starts with a 7-day free trial. We ask for a payment card at sign-up, but nothing is charged during the trial. We email you 3 days before the first charge. Cancel before the trial ends and you are never billed.

Can I get a refund?

After the trial, delivered work is final — posts already generated and video credits already rendered cannot be un-made, so they are not refundable. We refund when the fault is ours: a wrong or duplicate charge, a charge after you cancelled, a failed delivery, or output that is defective or not as described. Unused subscription time can also be refunded, pro-rated, if you ask within 14 days of the charge.

Email finance@hrcleo.com with a short reason and any supporting proof (e.g. a screenshot). We review every request individually — we don't auto-approve or auto-reject.

How fast will you reply?

We reply within one business day (Mon–Fri, 9am–5pm Singapore). If your case needs a fuller review, the full assessment is completed within 30 days of your request (usually much sooner). That 30 days is our processing time — it is separate from the 14-day window you have to ask.

How much is refunded?

When the fault is ours, the full amount wrongly charged. For unused subscription time, the refund is pro-rated — what you paid minus the part of the billing period already used. Posts already generated and video credits already rendered are never refunded.

How is the money returned?

To your original payment card, via our payment processor (Stripe), once your refund is approved. Depending on your bank/card network, it can take up to ~30 days to appear on your statement — this is normal.

What do you need from me?

A brief reason for the refund and, where relevant, proof of the issue. This lets us assess fairly and process faster.

Refund vs. bank dispute (chargeback)?

Please contact us first — a refund with us is faster and simpler than raising a dispute with your bank.